Update 11:26 am:
Press release from Webtickets confirming the cancellation:
"We regret to announce that the highly-anticipated Dax South African Tour has been canceled due to unforeseen circumstances beyond the artist's control. We understand how disappointing this news will be for fans who were looking forward to seeing Dax perform live, and we apologize for any inconvenience caused.
"All Webtickets purchasing customers will be refunded in full (see steps below on how to claim your refund), and we are working closely with all ticket vendors to ensure that refunds are processed as quickly as possible. We appreciate your patience and understanding during this time, and we hope to be able to bring Dax back to South Africa for a future tour.
"We would also like to take this opportunity to clarify that Dax, as well as any companies affiliated with him, have no involvement with APESAM Holdings, LLC or Let Liv Entertainment. We understand that there may have been some confusion regarding this matter, and we want to assure our fans that Dax's team is committed to transparency and integrity in all of our dealings.
"Once again, we apologize for the cancellation of the Dax South African Tour and any inconvenience this may cause. We appreciate your continued support and look forward to bringing Dax back to South Africa in the future.
Best regards,
Living Legends Entertainment
REFUND YOUR PURCHASE ON WEBTICKETS
“CHOOSE ACTION” and select “REFUND TICKETS” next to your booking.Simply log into your Webtickets profile, click on My Tickets, and click on
If you paid via Credit Card, your funds will automatically be returned to the card that you purchased with. If you paid via EFT, you will be prompted to enter your banking details. Your refund will be processed within 7-10 working days. If you paid via Pick n Pay, you will receive a new reference number to take instore to receive your cash refund at any Pick n Pay store nationwide.
For any refund queries please email us at refunds@webtickets.co.za"
Update 21:02:
Dax has confirmed and sent apologies to his SA fans for the cancelation of his tour, citing it on “operational discrepancies beyond my control” in an Instagram post. He also shared refund details for fans who’d already purchased tickets.
See his full response below:
To be honest, this shit hurts my f*cking heart. I spent so much time manifesting this South African tour only to have it not work out due to operational discrepancies that were beyond my control. I want to apologize for any delayed communication. I was working with my legal team to ensure the refund process for all those who purchased tickets [SEE DETAILS BELOW FOR REFUNDING]. I want to thank everybody who wanted to share this experience with me and participate and just know I’m still trying to figure out how to make this work. I will not give up. I Apologize for the inconvenience. PLEASE READ BELOW FOR TICKET REFUNDING!
REFUND YOUR PURCHASE VIA YOUR PAYMENT METHOD:
Simply log into your Webtickets profile, click on My Tickets, and click on “CHOOSE ACTION” and “REFUND TICKETS” next to your booking. If you paid via Credit Card, your funds will automatically be returned to the card that you purchased with. If you paid via EFT, you will be prompted to enter your banking details. Your refund will be processed within 7-10 working days. If you paid via Pick n Pay, you will receive a new reference number to take instore to receive your cash refund at any Pick n Pay store nationwide.
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